The primer includes guidance on how practices can develop and implement the policies and processes required by the °ÄÃÅÍõÖÐÍõ including why they are important, what they are for, how to comply with minimum standards or more advanced best practice in:
- Staff composition and business structure
- Employment
- Equality, diversity and inclusion
- Quality management
- Environmental management
- Health and safety
- Dispute resolution
- Insurance
- CPD
Template policies and systems for each of these issues can be found in the °ÄÃÅÍõÖÐÍõ Chartered Practice Toolbox, available to all °ÄÃÅÍõÖÐÍõ Chartered Practices, and those joining the scheme, through the °ÄÃÅÍõÖÐÍõ Membership Team.