This global pandemic has unquestionably affected the psychological and social well-being of many around the world. It is non-class specific and has woven its chaos and destruction across all walks of life, industries, and professions. Many companies and trades have made huge sacrifices and changes to deal with its impact and we now live in what has been defined as the 鈥榥ew norm鈥�. Scholars, writers, and academics have expressed differing viewpoints on the future of our cities, with many predicting an ecological revolution and others affirming that the organic nature of our municipals will ensure its survival during this turbulent time. These modifications and transformations have been embraced, some in a positive manner and others through a desire for survival. The architectural profession has by necessity experienced alterations and adaptions to continue to perform and provide a service. It should, however, not be taken lightly that these transitions to previous routines and ways of working are for the greater good of humanity. Nonetheless, its mental and subtle impact on the delivery of architecture has potentially significant consequences for the relationship between client and architect.
The relationship between architect and client requires variable levels of understanding and this is dependent on the type of project, the potential end users of the building, and the funding streams. As a practice, we place people, human interaction, and the moments we create as fundamental to the success of our work. Typically for a small firm, our work focuses on residential and community-based projects in which people, their emotions, desires, and needs are principal to any design solution. Focusing on our residential client base, we can see the impact of COVID-19 on the connections we are looking to establish. Alterations to, or creation of, a private home is generated by personal investment. This places a unique perspective on the processes and interactions that must occur to establish trust and assurance between client and architect. The 鈥榥ew norm鈥� has sadly created a unique situation, in which disconnection is promoted and actively sought, resulting in eroding this critical life-support between client and architect. We are no longer able to meet with clients in their homes and walk them through their visions, whilst also alleviating any anxiety that they might have as we carve up, alter and change a situation and place they might have known for over 20 years. Consequently, as a practice, we are placing equal resource, care, and attention on developing opportunities to maintain relationships and ensure constant trust and security for our clients. It should be remembered that the art of construction is second nature to us as architects, but for many in residential projects, it could be their first venture into the unknown. Holding their hand through this uncertain journey is vital.
Going forward, we do not want to be pessimistic about the future and we trust that this situation will not be with us forever. But we want to improve the here and now and so we are constantly asking for feedback from clients and looking for new ways to interact, connect and converse. This will give them confidence and excitement about the process. We hope a vaccine will allow us to return to normal ways of working. However, we should always learn lessons and it has highlighted even more for us as a practice that people and their enjoyment of place, which enables them to get up in the morning and feel alive, is paramount in any future world we live in.
Dan Benham
Principal Architect of Benham Architects
RSAW Past President
